Return Policy

Return Policy
At Tailyy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the conditions outlined below.

Eligibility for Returns
Items can be returned within 14 days of the delivery date.
The item must be unused, undamaged, and in its original packaging with all tags attached.
Personalized or custom-made items are non-refundable unless they arrive damaged or defective.
Clearance or final sale items cannot be returned unless faulty.
How to Initiate a Return
Contact our support team at 📧 helptailyy@gmail.com with your order number and reason for return.
We will provide you with a return authorization and instructions on where to send your item.
Ship the item back using a trackable shipping method. We are not responsible for lost return packages.
Once we receive and inspect the item, we will process your refund or exchange.
Refunds
Approved refunds will be credited to your original payment method within 5-10 business days after receiving the returned item.
Shipping costs are non-refundable, except in cases of defective or incorrect items.
Exchanges
If you received a damaged or incorrect product, we will replace it at no additional cost.
Please notify us within 7 days of delivery to arrange an exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service for safe delivery.
For any questions, please contact our customer service team:
📧 helptailyy@gmail.com